Privacy Policy
Last updated November 8, 2026
This policy covers the online and phone ordering service operated by HVAC Complete services that restaurants use to take pickup orders, including the automated phone assistant and the payment links we text to callers.
What we collect
- Your name and phone number, and your email if you give it, so we can take and confirm your order.
- What you order, any notes you add, and the order's status.
- For phone orders, a recording and transcript of the call, used to check orders and improve the service.
- Payment details are entered on Stripe's secure form and handled by Stripe. We never see or store your full card number.
How we use it
To prepare your order, send it to the restaurant, take payment, send the payment link you asked for, recognize you on your next call, and help with problems with an order.
Text messages
We text you only when you ask for a payment link during a call. We send one message per order, with no marketing. Message and data rates may apply. Reply STOP to opt out or HELP for help. See the Terms & Conditions.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This does not include the service providers that deliver our texts and process payments (Twilio and Stripe), which use your information only to provide that service.
Sharing
We share your order with the restaurant you ordered from. We use service providers to run the service: hosting, phone calls, texting and payments. We do not sell your personal information.
Keeping and deleting your data
We keep order records for as long as the restaurant needs them for its accounts. To ask for a copy of your data or to have it deleted, contact the restaurant you ordered from.